PIXMA MX922 test the right page, but will not print in black ink

MX922 worked perfectly, and I love this printer. A few days ago, she didn't have to print a tax return online. Assumed there is some problems with the website then I just saved in pdf format. Then it again... fine color prints, but nothing in black. Test page for verification/nozzle is perfect, but did a cleanup anyway. Always the same. Comes with most WORD documents but I created 05/04/16 print - a desire for 4/6, I don't not created. So far, all of the Acrobat & html documents are affected. Have removed and added the printer, but that did not help. I've never been able to use as wireless so it is plugged into USB.

MAC OS el Capitan. Recently installed Family Tree Maker and perhaps an update from MS Office.

You will appreciate all suggestions.

Thank you for your response. You are right... I didn't know there were supposed to be two black grids on the test page. I called technical support and we are working on that.

Tags: Canon Printer

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