Play music instead of the ring when your CAD in condition reserved

Incoming call to a CSQ. An agent is available. The agent's phone started ringing. Change office state loan officer to reserved. However, the caller to listen to music, no ringtone. When the Agent to pick up the phone conversation can start successfully. If the agent is not the phone's microphone in the timeout, call is on hold.

Music is music on hold. My understanding is that the call ended in a port CTI pending agent picking up the phone. It seems that the ringtone is not transmitted to the appellant. Instead of the CTI port is in Call Hold State and music stream be transmitted to the appellant.

Someone knows how to get the ring type to the appellant?

Thank you

Hello

When the call is waiting for the response from the officer, the caller hears the Health Ministry set up for the CTI Ports, managed by the IPCC Express.

I had the same problem at a client and my solution was to configuere the Ministry of health for the Points of road CTI with the ringtone "wav" IPCC Express files.

You will set up a new source of MoH in Callmanager, create a new pool of device for the Ports of CTI IPCC Express and associate it with this Pool of device to the CTI Ports, or if you prefer, you can set up each CTI Port in the new Department of health.

Hope this helps,

Juan Luis

Tags: Cisco Support

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