Please help email account has been blocked need urgent help

Hi my name is Maria and I'm writing this message on behalf of my brother who is at his wit's end, and between us two we are not computer savvy.

My brother who's had enough of company for many years email has now blocked e-mail account (four days and more).  To date, which (to me) seems to be a generic Windows Live response is that he has been blocked due to SPAM, but my brother is adamant that there is no problem with spam until that account has been blocked without any notification.

Long story short, we both tried to provide all the necessary details, but does not, he is also asked for more DETAILS of billing, we are the two suspects, because he never had to provide credit card details to set up the email now blocked account.

Last generated Windows Live response was to create a new Windows Live account, get a new e-mail account, but we are not sure how he will get her first email account is not blocked, and having him full access to his e-mails.

I was wondering is it possible for someone real to communicate with my brother or myself for a walk through how to unlock the account.  Any help would be greatly appreciated.

Thank you

Maria

Hey Rocco Carnese,.

Unfortunately we have no access to the account information or tools to be able to help you in the Microsoft Answers community. You will need to create a new question in the Windows Live Solution Center community so that the Windows Live team can help you:
Windows Live Solution Center - forum Hotmail

Once you open the link above, click on the link a question to create your own question.

Tags: Windows

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