Please help - Virus? Can not enable automatic updates and blue screens during the virus scan

Hi, I think I might have a virus.  Here are the symptoms:

  • I can't activate the automatic updates
  • MS Security Essentials blue-screens in an analysis complete (I can do a quick scan)
  • I was able to run a quick scan of the Scanner for MS without problem.
  • When you open Internet Explorer I always get "stopped unexpectedly" and it gives me a choice to go to the previous page or home page
  • I have AVG Antivirus but it was blue-screening during a scan, so I uninstalled and installed MS Security Essentials
  • I ran a chkdsk /r and no errors not found on my hard drive

I searched the internet and I tried a few suggestions, but so far I have not made progress.

I am running XP SP3 and I don't remember disabling the automatic updates.

I am open to any suggestions, just some guidelines at this stage.

Hello

·         What exactly happens when you try to activate the automatic update?

·         You receive no error message from error code?

I suggest to reset the Windows Update components and check if the problem persists. Visit the following link and click on Fixit.

 

How to reset the Windows Update components?

http://support.Microsoft.com/kb/971058

You can also view the article mentioned for more information below:

You can not turn on automatic updates on a Windows XP Service Pack 2 computer

http://support.Microsoft.com/kb/916261

 

Note: The article also applies to Windows XP service pack 3.

Let us know if it helps.

Tags: Windows

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