Please wait while Windows configures FAX"... this process stops and I get another message that says:"the component you are trying to use is on a CD-ROM or another removable disk that is not available. "

Original title: widows installation problem

I have Windows XP Professional running on a desktop older.  I cleaned the disk and I would use it only as a 'internet '.  It works well and response times are pretty fast, but when I connect I get a box that says "Please wait while Windows configures FAX"... this process stops and I get another message that says "the component you are trying to use is on a CD-ROM or another removable disk that is not available", "put the 'FAX' disk and click OK. , "" Use Source: '1' "»

The first question is I do not use a fax application and never did, I have tried every disk I can think of to complete the process, but I get the same message with each one 'the path '1' is not found. "Make sure you have access to this place and try gain or find the installation 'FAX, MSI' package in a folder from which you can install the FAX product." .. then "error 1706 - FAX." Valid any source not found for the FAX product.  Windows Installer cannot continue. »

This will take place two or three times at the beginning upward.  How can I prevent Windows Setup tries to install something that I do not use or do not seem to have?  I deleted any fax program, that I could find on the computer, and nothing seems to work.

Hello

1. have you done any change in software on the computer lately?
2. are you able to install other applications and programs successfully?

Check to see if the problem exists in Safe Mode, if the computer works as expected in mode without failure, then we can solve the problem in the clean boot state. There is an application which is set to start when you start the computer and which launches the installer of Windows.
a. refer to the article below for the procedure safe mode in Windows XP
A description of the options to start in Windows XP Mode
http://support.Microsoft.com/kb/315222

b. you need to perform a clean boot to find the program that is causing and then disable or remove.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353/en-us
Note: When you are finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual.

I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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Tags: Windows

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