plugged not elitepad load - need for a service provider

I do not have an answer to my question on why the Elitepad shows "plugged in, does not support" when the battery is low in the range of 12 to 30%.  That is not anywhere close to full.

I am currently in Italy.  When I go to authorized service providers and tell the page I'm in Italy, the page is immediately translated into Italian.   This isn't a matter of HP, a lot of websites do.  Just because I'm in Italy does not mean that I can speak Italian!  (this really irritates me no end, but like I said it is not a problem exclusive to HP)

How can I find someone to fix my tablet in Rome when I can't go past the first page?  I am currently in Sicily and the HP Tablet is rare here.  I took it to a major electronics company to see if they could repair and missed everything that generated all the staff to watch and they really had no idea.

How can I get the service provider page to show me Italian addresses BUT remain in English.  This load problem must be fixed before that I can use the Tablet and its been hanging out for months.

Thank you

Hoges

Thanks for this info.

The battery itself is not the problem, that is the connection.  I bought the device as a device ex-proof from a HP reseller in Sydney, Australia.  I think that he had been charged and unplugged 364 times to connect is not rock solid.

I don't know if I mentioned earlier somewhere but I live on a yacht and sat down in the Mediterranean at this time, a long way from the Australia.  On the suggestion of the expedition:-we have friends come to visit on or around July 8 at Porto Turistico di Roma.  If I can't find the HP repair guy at Roma, I will get my friends to take it back to Oz for repair.  There is a warranty on it but is not the main problem, is access to just one competent (read:-approved) repairman.

We have plenty of processing power with two laptop computers from Toshiba, an iPad2 and a Samsung Galaxy Tab2 as well as a new iPhone6 is not a major negative point.  However, because I live on my boat, I get all my magazines via Zinio and the HP is dedicated to my collection of magazines, more some windows games and the ability to deal with MS Office, when we are out of the boat.

So it is not essential, but it is desirable that I get, it works well again.

Again, thank you for your help.  It makes a difference.

Hoges

PS when I withdrew my Bank was happy to see me go because I was a firm believer in the quick kick, which is apparently in disgrace in these modern times.

Tags: HP Tablets

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