Pop-up windows are small and cannot be resized in Firefox v31.0. V30.0 and earlier, does not have this problem. Example: Hostgator SmarterMail. XP, 7, 8.1.

My webmail interface is SmarterMail in Plesk, such as provided by Hostgator. When updated Firefox updated to v31.0, I lost the ability to send mail because the windows popup for 'New', 'Answer', 'Reply to all' and 'Forward' are too small to enter data and cannot be resized or maximized.

This problem does not occur with older versions of Firefox (tested 16.0.2 21.0 24.0 and 30.0) or with Chrome or Internet Explorer. While I write a Windows XP Pro SP3 system, I also checked the problem on Windows 7 Pro (x 64) and Windows (x 64) 8.1.

It is not the profile settings, malware or modules. I tried Firefox Safemode and tried "Reset Firefox".

For the time being the workaround is to disable updates of Firefox and downgrade everyone with v31 for v30. Correct this ASAP. You have a lot of people of the reports.

Problem solved. Hostgator administrators apply the patch 7/24 for SmarterMail

http://www.smartertools.com/smartermail/releasenotes/v11.aspx - Version 11.7.5318 (2014-07-24)

Saturday night 8/2 and it solved the problem for me. I'm going to turn updates Firefox to my people on.

Thank you, jscher2000, for the workaround above.

SmarterMail a commercial product that is used internally by the two e-mail servers and e-mail hosting providers, so there may be others in need of once the patch and your solution workaround.

Tags: Firefox

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