Port of native queue, the AA and the voice call

Hi all

Recently, I met a challenge problem, the customer got a busy tone when they called the number of hunting. We have AA 9 connection of the unit-based, we also have the queue of the native call (Hunt). When the client calls the DID number that we published, the number called will be translated to 100 on H.323 voice gateway, and then click CUCM and directly forward to voicemail (primarily to computer virtual in DN 100). Then the call will be forwarded to CUCM hunting through the connection of the unit to call manager after time control.

Call routing as follows.

Dial the number DID of PSTN--> voice gateway (translate PSTN number to 100)--> CUCM--> connection of the unit (call handler)--> native CUCM call queue

We have a PRI dedicated to hunting, there are a large number of channels available when the question that's happened. In order to avoid congestion caused by the voice port. I added Subscriber connection of the unit so that the cluster CUC for 48-Port voice. Whenever I have reset the port in UC Group, the problem disappeared. Sometimes, there are only 3-5 calls for hunting, but the question is yet. I was wondering is there something wrong with the voice port settings?

Thanks in advance,

Eric

I see, holiday would be difficult, but you can set the static days in the periods of time in CUCM, which is technically the same as in UCXN.

I guess I see your description of what your question is exactly, are calls arriving is no longer the hunt group of?

Tags: Cisco Support

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