(Portable) Windows stops when I unplug - but can run on battery

Hi, when I use my computer laptop plulgged in and unplug the camera to use it somewhere else, it often (but not always) stops.  When I reboot, the icon shows enough power in the battery, and I can use it disconnected for a long period of time.  He also stopped once when I moved it so it was plugged (and do not unplug).  But this has happened only once, and I move my computer (when it is plugged in) a little bit.

What can be wrong?  A guy at a computer shop said that I probably need a new battery or the ends of connecting the battery is worn out and does not connect.  In need of a new battery life seems unlikely given that I can use disconnected after that I restart it.  Your suggestion would be appreciated. Thank you!

Hello

Thanks for posting your question in the Microsoft Community!
If I understand correctly, you are facing problems with the performance of the battery of the laptop.
Question by Queick:
(1) what is the brand and model of the laptop?
(2) since when are you facing the issue?

Consult the following link below.

The link includes solutions to some common problems with laptop batteries.

Solutions to common battery problems

If the problem still persists, I suggest you to contact the manufacturer of the laptop.

Hope the above information helps.
Let us know the result too, feel free to post us if you face because of Windows in the future.

Tags: Windows

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