Portals events are not load in the tables of database Analytics

Database ASFACT (ASFACT_PAGEVIEWS, ASFACT_PORLETVIEW) analytical tables are not get filled with data.

Tried diagnostic solutions:
-Check the configuration of analytics in configuration manager, select Analytics Communication option checked
-Events Portal registered during the installation of Analytics
-Check that the UDP events are sent from the Portal: Test: OK
-Reinstalled analytical component of Interaction

All entries were highly appreciated.

See you soon,.
Sandeep

----------------------------------------------------
In collector.log, find the exception:
----------------------------------------------------

July 8, 2010 07:12:54, PageViewHandler of ERROR 613 - not able to retrieve user: com.plumtree.analytics.collector.exception.DimensionManagerException: could not insert dimension in the database
com.plumtree.analytics.collector.exception.DimensionManagerException: not able to insert in the database dimension
at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:271)
at com.plumtree.analytics.collector.cache.DimensionManager.manageDBImage(DimensionManager.java:139)
at com.plumtree.analytics.collector.cache.DimensionManager.handleNewDimension(DimensionManager.java:85)
at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.insertDimension(BaseEventHandler.java:63)
at com.plumtree.analytics.collector.eventhandler.BaseEventHandler.getUser(BaseEventHandler.java:198)
at com.plumtree.analytics.collector.eventhandler.PageViewHandler.handle(PageViewHandler.java:71)
at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
Caused by: org.hibernate.MappingException: unknown entity: com.plumtree.analytics.core.persist.BaseCustomEventDimension$ $BeanGeneratorByCGLIB$ $6a0493c4
at org.hibernate.impl.SessionFactoryImpl.getEntityPersister(SessionFactoryImpl.java:569)
at org.hibernate.impl.SessionImpl.getEntityPersister(SessionImpl.java:1086)
at org.hibernate.event.def.AbstractSaveEventListener.saveWithGeneratedId(AbstractSaveEventListener.java:83)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.saveWithGeneratedOrRequestedId(DefaultSaveOrUpdateEventListener.java:184)
at org.hibernate.event.def.DefaultSaveEventListener.saveWithGeneratedOrRequestedId(DefaultSaveEventListener.java:33)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.entityIsTransient(DefaultSaveOrUpdateEventListener.java:173)
at org.hibernate.event.def.DefaultSaveEventListener.performSaveOrUpdate(DefaultSaveEventListener.java:27)
at org.hibernate.event.def.DefaultSaveOrUpdateEventListener.onSaveOrUpdate(DefaultSaveOrUpdateEventListener.java:69)
at org.hibernate.impl.SessionImpl.save(SessionImpl.java:481)
at org.hibernate.impl.SessionImpl.save(SessionImpl.java:476)
at com.plumtree.analytics.collector.cache.DimensionManager.insertDB(DimensionManager.java:266)
... 7 more

---------------------------------------------------------------
In analyticsui.log, we find the exception below:
---------------------------------------------------------------

July 8, 2010 06:50:25, Configuration of 910 ERROR - could not compile the mapping document
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$ $BeanGeneratorByCGLIB$ $6a896b0d
at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
at org.hibernate.cfg.Configuration.add(Configuration.java:362)
at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
at com.plumtree.analytics.ui.common.AnalyticsInitServlet.init(AnalyticsInitServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1161)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
at com.plumtree.container.Bootstrap.main (Bootstrap.java:254)
at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
at java.lang.Thread.run(Thread.java:595)
July 8, 2010 06:50:25, Configuration of ERROR 915 - couldn't set up XML data store
org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$ $BeanGeneratorByCGLIB$ $6a896b0d
at org.hibernate.cfg.Mappings.addImport(Mappings.java:105)
at org.hibernate.cfg.HbmBinder.bindPersistentClassCommonValues(HbmBinder.java:541)
at org.hibernate.cfg.HbmBinder.bindClass(HbmBinder.java:488)
at org.hibernate.cfg.HbmBinder.bindRootClass(HbmBinder.java:234)
at org.hibernate.cfg.HbmBinder.bindRoot(HbmBinder.java:152)
at org.hibernate.cfg.Configuration.add(Configuration.java:362)
at org.hibernate.cfg.Configuration.addXML(Configuration.java:317)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:796)
at com.plumtree.analytics.core.HibernateUtil.loadEventMappings(HibernateUtil.java:652)
at com.plumtree.analytics.core.HibernateUtil.refreshCustomEvents(HibernateUtil.java:496)
at com.plumtree.analytics.ui.common.AnalyticsInitServlet.init(AnalyticsInitServlet.java:104)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1161)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:981)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4045)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4351)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:791)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:771)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:525)
at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:920)
at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:883)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:492)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1138)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:311)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.plumtree.container.Bootstrap.start(Bootstrap.java:531)
at com.plumtree.container.Bootstrap.main (Bootstrap.java:254)
at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)
at java.lang.Thread.run(Thread.java:595)


---------------------------------------------------
wrapper_collector.log
---------------------------------------------------

INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.eventhandler.PortletViewHandler.handle(PortletViewHandler.java:46)
INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.handleEvent(DataResolver.java:165)
INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.analytics.collector.DataResolver.run(DataResolver.java:126)
INFO | JVM 1 | 2009/11/10 17:25:22 | Caused by: java.sql.SQLException: [plumtree] [Oracle JDBC Driver] [Oracle] ORA-00001: unique constraint (ANALYTICSDBUSER. IX_USERBYUSERID) violated
INFO | JVM 1 | 2009/11/10 17:25:22 |
INFO | JVM 1 | 2009/11/10 17:25:22 | at com.plumtree.jdbc.base.BaseExceptions.createException (unknown Source)

Key words of the msg of error suggests relocation of Analytics is necessary to solve this problem. Database Analytics does not get updated with the correct event mapping and this is why no data is inserted.

'Could enter no dimension in the database',

"Setup ERROR - not able to configure XML data store.
"org.hibernate.MappingException: duplicate import: com.plumtree.analytics.core.persist.BaseCustomEventFact$ $BeanGeneratorByCGLIB$ $6a896b0d.

«ORA-00001: unique constraint (ANALYTICSDBUSER.» IX_USERBYUSERID) violated. "

"Setup ERROR - could not compile the mapping document.

Tags: Fusion Middleware

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