Portege R500 - freezes and does not

Hello!

a few minutes ago my laptop fixed, that he was not answering anything, even a movement of the mouse and I could hear the sound strange from the lower left as something began to turn and then suddenly stopping with the 'yyyyk' sound and the CD/DVD drive is located on the right side so it was that for sure , but the sound was somewhat similar.

After a minute or so of spinning and stop the screen went black, then he turned blue with a text very quickly so that I could read only that Windows found a problem the laptop rebooted and then flashed blue screen again, after that, it went black and I could choose only to repair using the Windows cd (but I left it at home so I could not) or start Windows normally, so I started it normally, and it seems to be great so far.

The strange sound of spinning, I heard only once before but the laptop was just a bit slow but do not freeze or restart has occurred and it happened months ago so I thought it's nothing serious. The laptop is 6 months old, warranty, with the original software and I treat it gently (never fallen etc.). Nearest authorized is way far from my place and I can't be left without the computer right now (review session).

What can I do to check the laptop by myself (I don't want to take it apart, I'm a girl)? Maybe some software that I could run and it will report errors? Any ideas what was that noise? The first thing I though about was the hard drive so I already started to save my valuable data...

Thx for any help/ideas :)

> The laptop is old, warranty, with the original software for 6 months and I treat gently (never fallen etc.). Nearest authorized is way far from my place and I can't be left without the computer right now (review session). What can I do to check the laptop by myself (I don't want to take it apart, I'm a girl)? Maybe some software that I could run and it will report errors? Any ideas what was that noise?

Such sound could be developed by the different parties.
Usually it's not easy to say exactly what's wrong.
In most cases we can only assume (as the pyoc1_1 of the user), but these are own personal suggestions.

The strange sound could be developed in HDD or cooling module.
As Luke proposed, the HARD drive can be tested using the Drive Fitness Test software but the cooling modules can be tested in only by a Toshiba ASP.

I understand that the nearest ASP is very far, but I think you should always communicate with guys in order to get more details how to handle this problem. I mean the laptop is under warranty, so everything should be done for free.

I highly recommend containing the ASP in your country.

Welcome them
Jeffrey

Tags: Toshiba

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