Portege Z20t: No available rear camera

Applications of the camera "Camera" and "TruCapture' on my Windows 10 Z20T B2112 do not offer the rear camera, only the front webcam.
No idea how can I fix? Is there a specific driver needed?


Posted by coyanis64
Applications of the camera "Camera" and "TruCapture' on my Windows 10 Z20T B2112 do not offer the rear camera, only the front webcam.
No idea how can I fix? Is there a specific driver needed?

I have the same problem on Windows 7 64 bit. I can see the cameras in Skype, Acrobat Pro and MyCam - FHD and 5 M, but the camera of 5 M (rear) shows a black image. There is no error message in the Device Manager. I even tried to roll back the driver RealTek previous, but that did not help either.

I called Toshiba tech support. The good news is that they answered the phone immediately. The bad news: they suggested initially to install the Toshiba Webcam application (which does not work even with the rear). On the second call to support they have suggested that it is a hardware failure and take the z20t it to be repaired. They have not test if they have a z20t with a rear camera to work.

Anyone who has ever managed to get a picture of the rear camera?

Tags: Toshiba

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