Portege Z20t: No available rear camera

Applications of the camera "Camera" and "TruCapture' on my Windows 10 Z20T B2112 do not offer the rear camera, only the front webcam.
No idea how can I fix? Is there a specific driver needed?

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Posted by coyanis64
Applications of the camera "Camera" and "TruCapture' on my Windows 10 Z20T B2112 do not offer the rear camera, only the front webcam.
No idea how can I fix? Is there a specific driver needed?

I have the same problem on Windows 7 64 bit. I can see the cameras in Skype, Acrobat Pro and MyCam - FHD and 5 M, but the camera of 5 M (rear) shows a black image. There is no error message in the Device Manager. I even tried to roll back the driver RealTek previous, but that did not help either.

I called Toshiba tech support. The good news is that they answered the phone immediately. The bad news: they suggested initially to install the Toshiba Webcam application (which does not work even with the rear). On the second call to support they have suggested that it is a hardware failure and take the z20t it to be repaired. They have not test if they have a z20t with a rear camera to work.

Anyone who has ever managed to get a picture of the rear camera?

Tags: Toshiba

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