Portege Z20T: Screen gets scratched by almost anything

Ciao!

I own a Portege Z20T B - 10 c which is a pretty nice machine, but has an embarrassing flaw: the screen is scratched by virtually any contact. For example, I can't use the "pen of emergency" for the touch input or write on the screen, because it causes scratches. In addition, the screen has already collected a series of scratches shaping the contour of the touchpad, is supposed to be produced when the laptop is closed. So you can't really use the laptop, how it should be used, and I fear that a few months from now, the screen will be filled with stripes.

While I'm waiting for my laptop store decide whether a case of warranty or not, I wonder if anyone of you has this template and it has encountered the same problem?

See you soon,.
Stefan

I have exactly the same problem. I only use the machine since July and already it's enough damage. Basically, the screen is rubbing against the dock and I the footprint in the sketch of the touchpad. I fear that they will soon be damaging the images captured by the camera since the outline of the Tablet are right on the lens.


Toshiba is reluctant to fix it so far and I've included the response of my rep account below. Frankly, I was shocked because it is such a costly computer and the cause of the problem seems so obvious. I was also disappointed that they do not consider this thread to assess my case since it is the first result when one Googles 'portege striped screen.

Hello Eric,

I sent to your email with pictures of your computer laptop scratches to the screen. They responded by saying that the stripes are not due to a manufacturing defect, and there has not been an another other touchscreens Z20t reports get scratches like that on the screen, so there is nothing they can do to replace it. Our Customer Service Manager will usually just make the call to replace him, if the laptop is with the first 90 days, which is 2 and a half months after the normal return policy. He was not able to get permission to replace it.

I'm glad that you were able to get this phone back operational. Please keep this practical Business Technical Support number for future needs, that I hope that you don't always have to use it in the future. Please give me a call if you have any other questions in the future.

Tags: Toshiba

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