Portege Z930-10F - broken the screen twice in just 3 months

I am user of laptop for 12 years. On 30 July, I bought my Portege Z930, thinking it was my best decision for many years.
Less than a month later, at the opening of the screen during a flight, it s simply broken the screen, it is impossible to use the most.

After sending to the official service in Spain, told me it was my fault and bad usage, so I had to pay more than 300 ($ 400). I told the customer, explaining about their excessive flexible top and rigid screen support and nothing again.
It's only my fault.

Last October, 11 again at the opening of my top, this time by using a label of band fixed by myself, in order to avoid the mixing of the screen, it scraped again.

I can't afford it is only my fault, but it's a real design problem, for the lighter ultrabook in the market.

If someone can give me the support for this serious problem, it will be very appreciated

Hello

It's really amazing story and I think you're the first person who says something like that.
Portege Z930 has long been on the market and I have never heard of these issues.
Please don t get me wrong, but it is really strange that happening already three times.

I saw this machine and all the construction seems pretty stable for me. When you open the screen, I hope that your fingers are placed in the middle of the display panel and not by the side. The pressure on the hinges of the screen coverage must be the same. If you want to display on one side only, I can imagine that something like this can happen, but it shouldn't t.

Portege series is one of the best portable Toshiba s business so I think that the Toshiba and technicians designer take very seriously and I can't imagine that they make this mistake of design.

I still have some old Portege 2000 and it was lighter for laptop at this time with very sensitive display and the hinges of the screen cover, but there is no problem at all.

We can discuss here everyday and I really hope that someone with the Portege even can post experiences, but all of that, that you try to clarify with Toshiba. Be careful when you open and hold the display in the Middle only.

Good luck.

Tags: Toshiba

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