Portege Z930-146: BSOD running Win 7 64 bit - support pointers and advice

Hello

First post following the latter (academia / business) purchase of a Portege Z930-146 (serial number XC141056H, short PT235E part number).

Configured the pre-installation software 64 - bit W7, local installed, delivery to the primary user (the boss).

User reports 3 BSOD in a few days - I have the mini-decharges and made first order analysis using blue-screen display:

PAGE_FAULT_IN_NON_PAGED_AREA (ntoskrnl.exe)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (dxgkrnl.exe)
MEMORY_MANAGEMENT (ntoskrnl.exe)

We really are the guys from UNIX, so it is not familiar territory.

I just updated the BIOS but now have a long (50 +) list of possible drivers also be updated. One at a time to download and install?

I ran the diagnostics memory and disk - without errors or warnings that are reported.

Can someone identify a likely problem, or direct me gently in the direction of the road to official support of Toshiba please or suggest next steps?

Thank you in advance,

GLM

Ntoskrnl.exe is a Microsoft kernel boot and the dxgkrnl.exe seems to have something to do with the chart.

I recommend to check if the update of the display driver would improve the performance of the system.
Then visit the Toshiba UE driver page, select the Satellite Z930 PT235E and download the latest display driver Intel.
Z930-146 was equipped with chip Intel HD Graphics 4000, so you need the Intel driver.

You can also try to download the driver directly from the Intel page since they always provide the latest version.

Tags: Toshiba

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