POWER BUTTON LOCKOUT

My new HP Pavilion Elite (m9525f) desktop PC, quadcore and my new HP Monitor (w2338h) don't seem to work well together and just purchased April 18/09.   When I want to close my monitor, connected to my turn I push the high power button on my screen and it will not turn off and I get this message "hold on power button?   I'm operating Vista Home Premium(64 bit) entered previously connected.  I called HP support and said the first time to turn my turn and while holding down the power button on my screen, I also had to disconnect the power supply for a minute (while holding down the power button) and then plug my monitor back in and turn on my Tower.  It did not work.  Then they told me to go in my monitor options and click default settings to rest and it does not work. Then I was instructed to go into my device manager, display seetings and uninstall my Navidia 9300GE driver, then reboot my system and it would be re - install, but this does not work either.  Finally, it told me to do a restore of the entire system to the factory settings and guess what?  He has not yet healed my monitor power button problem.  Please help or let me know if there is a solution that I'll remember the HP Support and give them a piece of my mind.  Thank you.

Hello.  I finally found a solution to my problem of a HP Tech named Dallas who is in the State of Oregon. The solution has been to hold down the power button on my monitor with power, for about 25-30 seconds and finally my monitor off. I can now turn off and then on my screen without any problems. Thanks to Dallas from HP.

Tags: HP Desktops

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    I understand that your computer displays an intermittent "power button locked" message is displayed on your monitor, and I'd be happy to help you in this case!

    To avoid this message in the future, I recommend to take a look at the position of Big_Dave How can I turn off the lock on my HPw1858 monitor switch?

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    If the steps above did not resolve your issue, you can try the monitor on a computer or other device to see if the problem persists. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

    http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

    Thanks for posting on the HP Forums. Have a great day!

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