Power HP Pavilion g7-1310us ca not detected when the battery is installed.

OS: Windows 7 64-bit Ultimate.

When AC and battery power available, the laptop wants to run on battery. Test the battery with AC plugged ends upward with a message similar to "the battery is OK, but the test did not complete because AC is not plugged.

When the battery is removed, the laptop works fine on AC.

Unplugged AC and battery, power button that is held for a minute, reconnected battery and HQ - the problem persists. Tried removing / reinstalling compatible Microsoft ACPI control method battery driver - did not help either.

The laptop runs all the BIOS the most recent and the software updates that have been available through HP software support support.

Center of Service HP solved the problem by replacing the AC adapter

Tags: Notebooks

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