PowerEdge T630 'missing GPU installation kit.

Hello

We finally received the T630 P.EDGE server.

But during the ordering process, our Dell reseller forget GPU Kit installation, needed to power our Titan X GPU 3. (we already have 2 x 1600 watts PSU installed)

And I know this must be "factory-installed".

I contacted the service Dell cares Pro on twitter, and at first they said that the only solution is to buy spare parts of the GPU installation kit and try a 'solution' to the problem.

I found an interesting thread on the problems of Dell PEdge, on spicework.com and a user had the same problem, forget the GPU kit, sent back the server and received a new GPU installed Kit.

So what we can do to solve our problem?

1: open a ticket and we hope a positive response from Dell? (already done, we are waiting)

2: ordering spare parts and try to solve the problem ourselves?

I have to admit that 'Dell care PRO' finally responded quickly to our problem, but given that our company is located in Italy, we have to work with the 'Italian customer DELL Service of care '.

The Italian Dell dealer have no problem to repackage the server and sent to Dell.

But we tried about 10 times Friday to contact DELL customer service by phone at Milan, but we had no chance.

Sorry for my bad English.

And thank you all for reading.

Hello again

I have already answered this question on Twitter. Ask another medium will not change my answer:

https://Twitter.com/Matteo79056944/status/708564396172320768

MTT78
I contacted the service Dell cares Pro on twitter, and at first they said that the only solution is to buy spare parts of the GPU installation kit and try a 'solution' to the problem.

No, this is not what I said. I said that it would be better to work with the dealer to order the correct system.

MTT78

The Italian Dell dealer have no problem to repackage the server and sent to Dell.

But we tried about 10 times Friday to contact DELL customer service by phone at Milan, but we had no chance.

Resellers cannot return the material for a refund, and we do not have any kind of return-to-depot updates our servers. The system will have to be refunded and rearranged to order the kit GPU.

Since you are likely to encounter problems, get a refund system ordered from a dealer that I have provided the numbers of pieces, you will need to get a GPU in the system. Perhaps this is your only option.

There are many ways that dealers sell systems to customers. Our resellers buy equipment directly from us and resell it to their customers. There are resellers that simply gathering quotes and have their customers to order the equipment directly. I do not consider any kind of sale apart from when a dealer us buys and resells for a purchase of reseller. Any other form of purchase is a service of consultation and not a resale.

If the dealer purchased from us and then resold to you then they will need to contact us regarding the return/refund. You shouldn't be contacting customer service for a refund in this scenario, because you don't give us money to repay. The return is between us and the dealer, and part of the dealer contract is that they are not allowed returns/refunds. If you paid us directly for the system, then you should be contacting customer service to request a return/refund.

Return and reorder the correct system are your best option. If this option is not available, you can try ordering part numbers, I have provided and install them yourself. GPU kits are not supported as an upgrade of the apres-point of sales, so it is not a kit or a process to perform the upgrade. The parts that I have provided are based on my search of the documentation available to me. There is also no guarantee that parts will be available for purchase.

Thank you

Tags: Dell Servers

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