Powerline XAV5001 is not showing on the Netgear utility

Hello

I have 3 line adapters connected to my network via my router for windows 10 PC and talktalk. The cards show 3 green LEDs and provide internet connection. My problem started when I updated my network drive in my hi fi (which is connected to one of the adapters) the new streamer does not recognize my music server that is connected to the same network via the adapter on the other. I tried to connect the streamer without cable and he picked up the server without problem. So I know that the problem is with the power line adapters. I downloaded the netgear utility and only picked up two of the adapters and then listed as unknown. Tried to install the latest firmware update but without success as the adapters are not recognized. Have you tried a factory reset and press the setting buttons, but all without success. Don't know where begin would so any help in getting my cable network, back to normal.

Steve986

Hello

Success! It was not the Ethernet cable. However the suggestion to try a wireless device seems to have done the trick. Initially when I used my laptop to windows XP the utility showed adapters. When I reset the Security screen turned white with no list of adapters. I thought that I had jumped it. However the next day after taking a brave pill I tried connecting the two adapters separately to my normal PC just to check out the new security and noticed that the security lock was now in open position. The main PC showed all the adapters connected on the network. I have put back them into normal positions there and connected my devices, including the fussy network drive and hey presto it's back online.

Thank you for your help and your patience.

Steve986

Tags: Netgear

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