PP CS5.5 has stopped working - a problem caused blocking the program.
I have the Master Collection 5.5 and Premiere Pro decided to not start (it was fine last time I used it about 6 months ago). The start screen appears for about 2 seconds and then the message 'first Pro CS5.5 has stopped working. A problem caused blocking the program works correctly etc.
I uninstalled Premiere Pro and re-installed from disc, but I experienced the same problem I uninstalled now again. I am aware that the disks are old enough now, and I wonder if I need to download a newer version. I found a few downloadable update files, but I didn't know what version I have to select (there are a number of version numbers, and some say that for electronic downloads) or if I need to reinstall from my records to get the update, or if updates are stand-alone programs.
Can someone point me in the right direction to get this issue sorted?
Another solution would be to change the CC, but I do not see the options to do this, the upgrade of my 5.5 Master Collection - and I can't see how to contact Adobe...
Thank you
Pete
Hi Pete,.
I had a conversation with them, and they said that they did not support the CS applications and showed me the forums!
In fact, not correct. We support CS6 installation problems, just not all versions before that. Sorry, CS5.5 is a suite of older applications and we cannot provide tech support 1-1 for every piece of software ever designed. Finally, this type of support tends to move to the forums. My apologies for your inconvenience.
You have not quite a mysterious issue going on, however. You say it worked fine before, but now it does not work. I suspect a hardware conflict, probably a video driver. You can return to an earlier version of the driver to see if that will help?
Thank you
Kevin
Tags: Premiere
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