Precision device 60 spitting red green blue color bars

Hello world.

We have two precision 60 camera running SpeakerTrack through a C40. Camera works fine but the other one spits of the colored bars - see below. Reboot the camera solves the problem for a week or two and then it returns. Someone saw something similar or have any ideas why this is happening? The system of control of the House is a Crestron DMPS300C. Is it possible that the code on what could be triggering some mode in the camera?

Any help would be appreciated. See you soon.

Hi David

Greetings of the day!

If even after the upgrade to version TC7.3.6 of such software suggested by Magnus above, problem persists, you can perform the reset of the camera of the P60.

Here is the procedure to perform a factory reset:

1. Locate the button hole of PIN at the back of the camera.

2. use a pen or similar to push that button reset for 10 seconds.

3. the camera will be LED in red over the factory reset.

4. when the reset is complete, restart the camera and the camera LED lights.

You can also check out the link that explains the above procedure to perform the factory below reset the P60 camera:

http://bcove.me/f17trop2

If even after the factory reset issue persists, you can contact TAC and they can provide you with the replacement of the camera of the P60.

Concerning

Radhika Sajan

Tags: Cisco Support

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