Premiere Pro CS6 hangs when starting
I have install Adobe CS6 Master Suite. All the other programs I ran into this suite very well work. However, when I try to start Adobe Premiere Pro (either just the program or by double-clicking on a project), the program crashes before it can end the commissioning. I use Windows 7 Ultimate, that displays the message
"Adobe Premiere Pro CS6 has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. »
I tried to uninstall and reinstall the program, which did not work. I also did the same with the sequel, which has worked for me yesterday, but today when I tried to start Premiere Pro, it broke again.
I use an Alienware 14
Intel i7-4910MQ 2.90 GHz
16 GB memory
64 bit
I don't know what other information would be necessary to solve this problem. And I thank you for any help, as Adobe does apparently not care enough about their customers to provide support for their products.
Update:
I tried to install an earlier version of the Adobe Suite (CS5) after using the Adobe tool to clean all my system facilities. I met the same problem, I've never seen with this version. So, I guess it was something wrong with Windows. I was going to return my PC to its factory settings, but decided to first update to Windows 10. The update corrects the problem. Thus, there was apparently a problem with the installation of Windows, or possibly a program that changed the Windows somehow he couldn't run Adobe Premiere Pro. In any case, I am using it without problem with creating for a few days now, so the problem seems to be resolved. Thanks John Smith, to try to help me to troubleshoot this problem. I'll keep in mind that double graphics cards are likely to cause problems when I have problems in the future. I didn't know this before. See you soon.
Tags: Premiere
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Source: Application error
Date: 17/08/2015-19:46:44
Event ID: 1000
Task category: (100)
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Keywords: Classic
User: n/a
Computer: Merida
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Name of the failed module: dvaui.dll, version: 9.0.1.36, time stamp: 0x55acb6a4
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Faulting full name of the package:
ID of the failed package-parent application:
The event XML:
" < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "
<>System
< name of the provider = 'Error of Application' / >
< qualifiers EventID = '0' > 1000 < / EventID >
< niv.2 > < / level >
< task > 100 < / task >
< Keywords > 0 x 80000000000000 < / keywords >
< TimeCreated SystemTime = "" 2015-08 - 17 T 18: 46:44.000000000Z "/ >"
< EventRecordID > 96463 < / EventRecordID >
Application of < channel > < / Channel >
Merida < computer > < / computer >
< security / >
< / system >
< EventData >
< data > Adobe first Pro.exe < / data >
< data > 9.0.1.36 < / data >
< data > 55acd8dd < / data >
dvaui.dll < data > < / data >
< data > 9.0.1.36 < / data >
< data > 55acb6a4 < / data >
c0000005 < data > < / data >
< data > 00000000001a0e38 < / data >
6ec < data > < / data >
< data > 01d0d91d0cbd8f4f < / data >
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< data > 4db2fcdf-4510-11e5-84db-54271ebdd1d1 < / data >
< data >
< / data >
< data >
< / data >
< / EventData >
< / event >
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Thanks for your response (s)
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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