Prepaid subscription for one year, but may not use the apps a month later after the purchase

It's the customer service very frustrated that I saw, and I don't know why, it's very difficult for them to solve the problem. It has been a few days and I still can't use applications. I bought the prepaid for a year last month 28/04/2016, but started last week, he highlighted when I open apps, renew your subscription. My account on the website became creative Cloud free membership and no order history. I tired to support several times online content and they have always said that we have escalated your case anyone of higher level and the dedicated team who will contact you back or it will be fixed in a few hours, or tell me to wait another 24 hours, but so far, no contact me back and I still can't use the app I paid. I really need apps for work and they offer no other option that I can use apps while they solve the problem. It seems that I caused the problem, not of failure of their system and they don't really care the user problem.  Since the case need to the person of level greater than resolve, why I can't just s talk to a greater person directly?

Case # 0218718387

Hello

Please see 'Renew your membership' message when you start an Adobe Creative Cloud application

Hope that helps!

Kind regards

Sheena

Tags: Adobe

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