Presario CQ42 recovery

I turn on my laptop and sign my user password and press ENTER... then I see things... all empty... What is the problem of my laptop? can someone help me?

Welcome to the HP Forum!

renndie_87 wrote:
I turn on my laptop and sign my user password and press ENTER... then I see things... all empty... What is the problem of my laptop? can someone help me?

First thing to do is to connect an external display and restart your notebook to see if you can see a normal desktop.

Try to start in safe mode. Press the power button and then start to type the F8 key.

Please post your results.

Kind regards
ERICO

Tags: Notebooks

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