Presario CQ57: formatting problem

I tried to download the new windows 7 OS via the windows Web site so I could format my system, but it was the response I received when I tired to varify my product. "The product key you have entered seems to be for software pre-installed by the manufacturer of the device. Contact the manufacturer of the software device for recovery options. "Please someone can help me or tell me what to do, sent mail to hp, but have received no and answer on their behalf thank you

Hello

Please follow the instructions below:

http://support.HP.com/us-en/document/bph07143

Kind regards.

Tags: Notebooks

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