Presario CQ60-212EM not able to connect to WiFi WPA Virgin Media

I'm grateful for any advice. I'm pretty good with computers, but not an expert. My two daughters-in-law have Presario CQ60-212EM laptop and we first met a problem connecting with a new router at home. Finally, a spark to Maplins suggest change us the security from WPA to WEP, and worked well.

The problem now is that one of my daughter-in-law lives in a House with a wi - fi of Virgin Media and they are not able or willing at this stage adjust security. Is there anyway that this laptop can connect to WPA? (Interestingly, she had this problem last year in a House different with Virgin and Virgin not couldn't even connect to it, but I'm always hopeful.)

Yesterday I tried to connect him to the wi - fi in this new House. The laptop sees the router and asks for the password, but it can not connect. I don't remember the message, sorry. We were able to connect with our phones, so we know that the password is correct and the wi - fi works.

It is running Vista. The computer was bought in 2009. I don't know if she did the Windows updates. I found some information on the update of drivers for Broadcom and Athereos cards, but I don't know what has this laptop. The specs seem vague:

Thank you for advice or ideas!

Hi Aimee88,

Take a look at this document which contains all sorts of troubleshooting of networks.

Please let me know if it helps.

Tags: Notebooks

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