Presario SR2170NX Radeon HD5450 upgrade problem

I'm trying to update the video in a Presario SR2170NX with a Sapphire Radeon HD5450 PCI Express X 16 graphics card.  I don't get a video output after installing the card.  When I remove the card the built-in VGA port provides an output.  Here's what I have:

Product #RK549AA-ABA

System memory: 2Gb

BIOS Rev. 5.14 dated 11/04/07

BIOS main graphics card: PCI-E

OS: Vista 32-bit

Power supply: upgrade to 400W, + 12V1 = 14 a, + 12V2 = 15 a

I tested the HD5450 in another computer, and it worked, so I know that the card is good.  Specifications of the motherboard and graphics card spec shout PCI Express X 16 so that they are compatible.

Any ideas on how to get this to work?

Boot in the bios (F10 setup) and see if the bios recognizes the video card in the PCI-E x 16 slot. If not recognized, then try to clear the CMOS memory.  It's a long shot.

Your diet must be sufficient to supply this card, but the motherboard and bios compatibility is a big concern. I have far too many messages where recent ATI 5xxx video card failed to work in the old HP PC.  The Sapphire Radeon HD5450 is probably x 16 PCI - E 2.1 and may not be backward compatible with the motherboard of your PC.  PCI-E 2.0 entering the market in early 2007, so your PC is perhaps not to the 2.0 specification.

If you can not get the card to work, then try to exchange it for a NVIDIA graphics card.  If you do not need support for DirectX 11 then this EVGA NVIDIA 240 is a good choice.   If you need DirectX 11 support and then try the 450 from NVIDIA.  The 450 is a double card wide in order to ensure that the location next to the PCI-E x 16 card is vacant.

Tags: HP Desktops

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