Presario stuck in Mode without failure.

I have a Presario SR5262NX new in November 2007, stuck in safe mode: Intel Pentium Dual Core E2160, 1.80 GHz; Cache L2 1 MB; 2 GB OF RAM; 320 GB DD; Vista Home Premium (32 bit); updated for FSP 550W PSU and GeForce 9600GT video card.

The PC is not usually online but I packed it and he brought with me on a trip to visit his family, where I have the opportunity to be online for a while and download Windows, drivers, and updates of games.  First thing I did when I'm online was to download and subscribe to Norton 360 Ver.3.  He ran a full scan and did his thing in the background very well for a few weeks.  I left the computer on and online during the night two or three times for big downloads.  Last night, I downloaded and installed an update of Realtek HD audio driver from the HP site.  As I did I noticed that the Norton logo at the top of the sidebar gadget was red and said Fix.  Thought I would look into that as soon as I completed the update of the driver.  As the update is complete, it restarted the PC.  When the start-up has passed BIOS, then the bar travel brands MS and entered the momentary blackout before MS ball logo and the password of the user window, he remained darkened without progressing further.  However, the number lock indicator lit up as he usually does automatically as a convenience to type the password.  That's all.  No response to Ctrl-Esc or Ctrl-Alt-Delete.  Can only stop by pressing the power button.

Since then I could not initialize in everything except in safe mode.  I think I might have a virus, but Norton doesn't scan in safe mode.  I went to the last recovery point and good recovery nothing is done before that, also without any change in the startup problem.  In PC-Doctor (the hardware bootable diagnostic diskette), the PC passes all tests diagnostic equipment (except the failed on start).  There is no available startup repair.  The OS installation disc is in a hard disk partition.  I tried the command 'bootrec /fixboot' in the command line, but 'bootrec' is not recognized.

I really want to fix this without doing a system recovery to factory settings.  I've done it before and it's a hassle.  And I'm not sure he would get rid of the virus, if it is the problem.  I'm middle-aged, and what I know about computers, it's just that I learned by bumbling along.  I hope that it is a simpler solution than to start.  Any help will be appreciated.  Thank you.


Yee Haa!  It works, it works!  Reinstall the RAM sticks did the trick.  Thank you, dmhoo29.  Not sure why it works well.  I guess remove the memory sticks empty the RAM, but isn't he purged whenever the PC is turned off?  In any case, thank you very much.  And thanks for the rest of you for your help.  This site is now in my favorites.  I downloaded the updates of virus definitions and Norton did a full scan as we speak.  Everything is cool.

I you thank everyone once again for taking the time.


Tags: HP Desktops

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