Preview cannot 'Take a Screen Shot' in Firefox Mac

I have a MacBook with OS 8.0 overview 10.10.4, and Firefox 40.0.3. Google maps, when I try to take a shot with the screen preview (file > take a screen capture > selection...) I get a popup "screenshot cannot be saved. Unable to capture the image of the office. "This is a new issue. I took card screenshots with overview and Firefox several times, but not now. The problem is not the operating system or preview because the process works fine in Chrome.

It is not Firefox! Wandering around my laptop this morning, I finally stumbled upon the answer: this is the report of Trusteer, a program of IBM that protects against malware, and that my Bank asked me to install.

I went to my Mac system preferences > Trusteer Endpoint Protection, clicked on 'Stop of report', then returned to Firefox >maps.google.com, and, when prompted, preview took a screenshot, just as it always has. Who would have thought?

Thank you all for your suggestions.

Tags: Firefox

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