Preview of the scanned image is good but once saved image is black with horizontal lines

My OS is: OSX 10.9.3

I have a HP Photosmart Premium series - C309g all-in-one machine. This machine worked well.

Print is good.

Copy is good.

But now I have some analysis of the issues, probably due to an update of the OS.

Problem: Preview of the scanned image is good, but what saving image--> the image is black with horizontal lines.

I rumaged through the forums and you have not yet found a solution to my specific machine.

Any help would be greatly appreciated.

Thank you!

Hello

Scan using the software provided as Capture of Image or preview.

The application of scanning HP for your printer is not available to 10.9, you use incompatible software.

Follow these steps to get the results of the analysis required:

http://support.HP.com/us-en/document/c04028214

Shlomi

Tags: HP Printers

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