PRI all-in-one HP Deskjet 3520: Deskjet 3520 printer all-in-one copy, but will scan and print computer

This printer has always worked well... used only occasionally. The cartridges are fine.  Everything prints out fine computer, it scans very well, but does not copy.  Looks like it's copy, but shot out a blank page.

Welcome to the HP community @273frustrated,.

I understand that your 3520 Deskjet is no copy making more correctly however, you can print and scan without a problem. I will do my best to help! I might be far away but I suspect that there could be a problem with the printhead and it printing black ink. I say this because when you print from your computer, normally the ink colors mix to create a composite black, and when you print copies, it's only the black ink cartridge that is used.

I want you to try a power reset and make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

Turn on the printer.
With the printer, unplug the power cord at the back of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the unit.
If the printer does not by itself, press the Power button to turn it on.

Please also try the procedure described in this guide and get back to me with the results when you're done and I hope that we can reach a resolution!

Testify of my answer by hitting the thumbs up below and press the button "accept as Solution" if I have you helped a resolution!

I hope this helps you!

Tags: HP Printers

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