Print/copy / fax

My HP Officejet 6500 a model E710N prints suddenly alone if the text is in color. Black & white print out just a Virgin, even if B & W cartridge is full. Can you help me?

I'm sorry you have a problem in black and white printing. You need to maybe get out the printhead and clean it manually.

It may have been blocked or cannot read the black cartridge. If you manually clean, make sure that you clean the water and not fluffy.

Here is a link that can help you with this problem too.

http://support.HP.com/us-en/document/c02744420

Let me know if it helps.

Tags: HP Printers

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