print jobs in the queue from the computer to the top, but do not print

1400 series all-in-one print jobs in the queue from the computer to the top, but do not print. Scan and copy functions are fine. What is the problem?

chrismcgo wrote:

I've upgraded to a new computer with windows 7 a month ago. The printer worked fine until last week. I tried the remedy proposed to other Hp users, but the computer will not accept the software provided with the printer, so the printer is always offline. Any other suggestions?

I suggest the following: disconnect the cable USB, then download the full driver recommended from HP here.  Once the download is complete, run the Setup program.  Do not connect the USB cable until the installation program invites you to do.

Tags: HP Printers

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