Print problems with the recent update to Version 10.11.5
Print problems with the recent update to the Version of El Capitan 10.11.5. Cannot print to my Epson and Samsung printers after update to new IOS. Print jobs get hooked on my Mac Pro.
Roger 510 wrote:
Print problems with the recent update to the Version of El Capitan 10.11.5. Cannot print to my Epson and Samsung printers after update to new IOS. Print jobs get hooked on my Mac Pro.
Have you checked with Epson for an updated printer driver?
Tags: Mac OS & System Software
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http://support.Microsoft.com/kb/958053
And
http://support.Microsoft.com/kb/949104
Trust that this assistance.
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Hello @rebeccamamedy ,
Welcome to the HP Forums!
This is a wonderful place to find answers and information!
You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more
I understand that you were unable to complete the upgrade to Windows 8.1. but it is consistent that you have performed the update checking tool. I regret having this difficulty.
Have you had a running anit-virus that might have prevented it?
Alternatively, you can try to install the update in safe mode with network. Computers HP - Safe Mode of Windows 8
Did you run HP Support Assistant to ensure you have the latest HP updates before you tried this?
Here is a link to update from Windows 8 to 8.1 to help you.
If you are still unable to update to Windows 8.1 I do a Refresh Your PC to solve problems (Windows 8) and then retry the update.
The last option is to do a cover of the factory and in case of failure to allow the upgrade I suggest to contact HP support for further assistance.
HP computers - performing a recovery of HP (Windows 8) system
During recovery, you will have an option to backup your personal files to avoid data loss. If you did not recently, I suggest you only do one now.
Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.
Good luck!
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