Print spooler is not working, printers are missing from the printers and faxes, add a printer failed with operation could not be completed

Hi all
We have a problem on one of our field of PC:

  • Parts of the printer in printers and faxes are missing.
  • The print spooler service stops.
  • Add Printer failed with the operation could not be completed error

Have tried the steps:

  1. Restart the print spooler service
    The service could be restarted, but stops again when I tried to do something in the windows printers and fax machines, such as adding a printer, or open the properties of the server.
  2. Follow the steps in Bruce Sanderson Web Windows http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm and http://members.shaw.ca/bsanders/FAQPrinting.htm
    All the steps have been followed, but still could not solve the problem.
  3. Follow the steps in the printer problems in Windows http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows
  4. Run sfc/scannow
  5. Run Chkdsk C:/f/v
  6. Run utility HP diagnostic Print as suggested by http://www.theeldergeek.com/forum/index.php?showtopic=17339

I'm out of ideas.  Someone please suggest what to do about it.

TIA

ELL

Hi all

Fixed a problem.

It turns out the key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers must be cleaned too - delete all subkeys (and their values) EXCLUDES the Internet Provider LanMan Print Services and printing keys (and their values).  A reboot is required.

Hope it will be useful for people who have this problem in the future.

Thanks for these folks spend their time to respond or read my question.

See you soon,.
ELL

Tags: Windows

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