print to 5520 of the wired device

Windows 8 PC, wired connection to the network, does not print to 5520.

The 5520 accepts wireless, eprint and direct wireless.  Off WD does make a difference. The router has no mac filtering.

Software on the PC not recognising the device and retrieves information, but

The computer is unable to establish two-way communication to the device

Anyone got a clue?

Hi jodijkand welcome to the Forums of HP!

I see that you have connectivity problems.  I would like to help.

I recommend you to perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.  While the printer is turned off, I would recommend to unplug the power cord from the router for 60 seconds and reconnect it so.

I would also suggest using this document on print wireless troubleshooting questions Center.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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