print wireless or internet access

OfficeJet 6700 all-in-one and win8.1... internet comcast will allow me to add a printer to the wireless network and then lose internet connectivity.  Restore internet and printer is "offline".  win7 originally had when the network set up and win8.1 installed as update without problems.  had to reset the network and now I have only 1 or the other.  has ran through all the troubleshooting steps, nothing helps.  I hope that I do not need a new all-in-one built for win8.1 but don't know where to go now...

tried the previous fixes nothing works.  tempting has spent a few hours with comcast of difficulty.  they spilled the ball in the lap of HPs.  found this and thought to try, but getting laste now.  afraid that if I started tonite and chops off the coast of web connectivity, do not want to start an other HR more conversation... will try again in the morning (luckliy do not return to work until sea nite).  inquire about the results, but I appreciate the common sense and quick reaction.

Tags: HP Printers

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