printer 4620. I can't print in black.

I can't print in black. I changed the black cartridge genuine HP, no luck. I made the diagnosis and the heads cleaned/aligned, I didn't put the old cartridge of INK BLACK back, no chance.

test print has colrs and black very very thirsty. any advise?

Hi morriskwt,

Welcome to the Forums of HP Support! I see that you are facing some print quality problems on your HP Officejet 4620, you cannot print in black ink, you tried an alignment without success.

I would like to continue you here: printer does not print black ink or color of ink or prints blank Pages, I understand, you may have made some of these steps already but I need you to complete all the steps in order to solve the problem of the missing black, you encounter.

Please note: there are three stages of print head cleaning. Three steps if necessary. If the print head is badly clogged, it may require another round of cleaning. If so, wait 30 minutes after the last step of cleaning (third) to start the first stage of the cleanup process.

If you are unable to print in black ink, I think that the issue may be the printer and not the cartridge. I highly recommend call you our technical support at the 800-474-6836, I'm sure they will be able to help you regardless of the status of the guarantee. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://www.HP.com/cgi-bin/hpsupport/index.pl

Thank you

Tags: HP Printers

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