printer does not recognize the new cartridge installed

How can I get my HP deskjet printer to regonise I installed a new HP cartridge.

Had to replace 2-magenta fine;  black photo (2 new cartridges tried) message-no ink.

Have cleaned the contacts on the cartridge & printer. still no joy. What can I do next?

Hello! Had a second go to cleanup & reinstall & all works well.

Thank you!!

Tags: HP Printers

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