Printer does not work with Windows Vista

My HP Deskjet2540 all in one printer will print with windows vista. Ive tried printing from excel, works and all I get is a blank sheet. Sometimes I get some very weak marks. I have a lot of ink, I uninstalled and reinstalled only to get the same result. However, I can print something on the internet and I can print a test page. I get no error message.

Hi cat22,

Thank you for visiting the Forums from the HP Support! I see when you print from Excel to your HP Deskjet 2540 printing comes empty or with very weak lines. You have a lot of ink, and you have no problem printing from other programs. You tried to uninstall and reinstall the software without success.

I would like to first you attempt to change the quality setting, you can have currently set to normal, we will try to print in optimized mode and see if that helps:

1. go to your Start Menu

2. go to your devices and printers

3. right click on your DJ 2540 and navigate to Printing Preferences

4. click on the paper/quality tab

5. Select the best mode

6. click on apply

Now try printing from Excel, you still get blank pages? Please let me know the results if you are still running into errors let me the following information:

1. What is your current operating system, Windows or Mac and what version?

2. What is the connected USB printer or wireless?

3. are there any exceptional computer upgrades that have not been installed?

I hope hear from you soon.

Tags: HP Printers

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