Printer has gone offline

Running: Windows Vista Home Premium (Service Pack 2)

Printers: HP Deskjet 6940

Today I went to print a document and the printer never started printing.  The document was in the queue, but it was not actually printing.  The printer had gone offline, so I tried restarting my computer and then restart the printer.  That did not work, so I went to the control panel > hardware and audio > printers and delete the printer in the hope to reinstall.  I was not able to reinstall it, and my computer is not recognizing that there are still the printer.  I tried to plug it into different USB ports without success.

Hi, Mario... Thanks for trying to help.     I've been through the Web site that you pointed out in your email.  I started from the beginning to the end, a couple of times, thinking I must have missed something.   Now the prints will not even go into the queue.   The printer is a HP Photosmart Plus B210 series.     I downloaded the latest version of the software and the driver on the HP support site.    Test pages out of the printer, but pages will not display when I try to print anything from the computer itself (i.e., photos, emails, file in Notepad, etc.).

You mentioned that if the site has not fixed my problem, you'd be willing to help more.    Your offer is still open?   I am really frustrated.     Thank you.

Tags: HP Printers

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