Printer HP Envy 4500 stuck in shutdown

I tried to copy a document.  I resized it by reducing the size, but intended to increase the size.  Error message said it was "impossible to analyze, power the printer off then back on."  If this does not work, the scanner is broken. "I pressed the power button / stop and screen read"shutting down", but it is stuck there.  None of the buttons work.

Hello Dda1,

Welcome to the HP Forums.

I see that you have a problem with the printer not wanting to stop.

Try unplugging the power cable at the back of the printer and the power supply.  If you use a power strip/bar, please connect the power supply directly on a wall outlet and stop using the Strip/bar.

Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thank you for your time.

See you soon,.

Tags: HP Printers

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