Printer HP Officejet Pro 8600 Plus works but the Scanner does not

I recently bought a Toshiba laptop with Windows 7 Home Premium operating system.  My previous laptop is a Toshiba also upgraded to Windows 7 Home Premium operating system.  I have a printer HP Officejet Pro 8600 more all-in-one printer.  The printer/scanner works fine with my laptop more older but with the new laptop that I can't get to the printer.  I am not able to get the scanner to work.  I reloaded the software several times but the scanner still does not work.  The scanner works fine with laptop more old, even if it has the same operating system.  I get an error message that says "Scan of the computer is turned on.  You can start a scan from the printer.  Your computer is not listed as an available computer control panel of the printer.  If please restart your printer and try again. "Can anyone help with this?

Hi ranjisamaraweera,

Even though I'm MVP I represent Microsoft or speak. If I can and will speak
as I think.

The proper functioning of the printer and Scanner is the direct responsibility of the producer of material
and no windows. There are hundreds of these devices that work correctly on Windows 7 if
those who don't have no drivers and other interfaces which are not compatible to Windows 7 should be
written correctly. Of course many older devices are not supported by their creators for later
Versions of Windows. Microsoft passes but does not write drivers and interfaces
Printers and Scanners need to function properly. So, the manufacturer and no one else, is totally
Manager to see if there are interfaces and appropriate drivers.

Many device makers do not write new drivers and interfaces for older hardware because either
they cannot support the new methods or because they want to sell new hardware.

Personally, I don't think that Microsoft is lying because they also say that device manufacturers have the
Omos unique to provide the necessary compatible drivers and interfaces.

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

Tags: Windows

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