Printer HP Photosmart 7525 says printer error state.

Original title: printer in an error state

I've been printing with success of my Pro Surface using my printer HP Photosmart 7525 for a few months.   However out of the blue I got a message when I click on the printer that the printer is in a State of error... that's all.   I went to the HP website and print successfully a step printer HP Network Config report. Page and test wireless report.   No problems here... all printed.   Also made the deactivation/activation of printer etc..   Any suggestions?   Thank you!

Hi Sandy,

Thanks for posting your query in Microsoft Community. I see that you have tried several troubleshooting steps in an attempt to resolve the issue, but the problem persists. This problem can also occur if the printer drivers are corrupt.

Refer to the following and see if it helps:

Step 1: Unplug the printer from the computer.

Step 2: Connect the printer, uninstall the software from the printer to the computer and reinstall.

For help to uninstall the application, refer to the suggestions for the following link.

http://Windows.Microsoft.com/en-us/Windows/uninstall-change-program

To download and install the drivers, see the following link.

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=5286643&

I hope this helps. If you need help with Windows, let us know and will be happy to help you.

Tags: Windows

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