Printer HP Photosmart C390a - wireless radio does not

I need help with my HP C390a Photosmart Premium all-in-one printer. Suddenly, the other day he lost, it's a wireless connectivity and I have tried everything I can think of to get it to work - printing and Scan doctor, uninstall the printer and reinsert (2 or 3 times), re-starting the PC, the modem-router and the printer etc several times and nothing works. The printer will print when connected by USB but I have run the wireless network Test and it shows that the "Wireless is WE ', but the ' Wireless works is to FAIL. This explains why I can't get the Wireless Setup Wizard to work. She is saying that he is now "looking for wireless routers", but just keeps looking forever until I have cancel it. Also the small wireless icon which was on the home screen of the printer in the top middle (next to the bluetooth icon) has disappeared. Although mysteriously, small blue wireless light on the far right of the keyboard printer stays on. In any case, I really like this printer but I need a wireless, wired not only, so I would appreciate any help I could get with this problem.

Oh, I forgot to tell you, I also can I made things worse by selecting two default settings of the printer (when nothing else worked), they were: 'Restore the default network settings' and under Tools "restore default settings".

Here's the rest of the details on my PC-

I have a hp Pavilion dv6 - 2057cl computer laptop running Windows 7. Our internet provider is Bright House and we have a cable/modem that works well with this printer for the last 3 months.

As I said, any help will be appreciated.

Thank you.

Hello Carol_in_FL,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your wireless network no longer works on your Photosmart C309a. In the report, it seems that the wireless radio is not working.

I suggest you then call HP Technical Support to see other possibilities for you, as a replacement or a recovery.

If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

 

Kind regards

Tags: HP Printers

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