Printer is no longer detected after installed new router. Tried everything. Help, please!

I have a Photosmart 2575 printer which has worked well for several years.  It has a wired connection to my router.

Recently, I installed a new router (sky fiber hub) and now the HP software (and any other software printer/scanner) are unable to detect the printer on my network.  It's strange, because my desktop (wired network connection) and my laptop (wireless network connection) can see the printer and I can install it using the standard features of windows 7.  I can also browse the built-in web server, so I know for sure that my printer is on my network and accessible.

But despite numerous attempts to make the software HP Solution Center to work I am unable to print/scanning etc from this software.  I tried several different 'fixes' including full level 4 uninstall before reinstalling the software, reset the network settings on the printer, the printer remove everything on the network etc etc but nothing worked.

I tried to use the printing software HP and doctor Scan, but this does not help.

I'm totally perplexed by this apparent lack of connectivity.

Can anyone help, please PLEASE!

Alan Phillips

Success in the end, but only after many hours of trawling through forums of HP and Microsoft, and many attempts to make the connection!

But here's a summary of what I did for someone else with this question: -.

1. I carefully removed all traces of what to do with my PC HP and unplugged the router of network printer.

This requires many "level 4" uninstall to clear all installed previous falied and delete everything in the temporary file later: -.

1. press the Windows key and the letter R
2. tap folder
3. press enter or click OK
4. open the file 7z
5 open the util folder
6 open the folder of the ccc
7. double-click on the Uninstall_L4

2 using the control Panel_Programs and features, uninstall anything left that could be associated with HP

3. perform a disk cleanup using Start_Accessories_System Tools_Disk cleaning and repeat this for system files

4 Follwing the procedure found on the following link to check that the print queue is working, and that all the dependencies are "launched": -.

Link to the message

In this thread, there is a sequel of the procedure which requires opening a command prompt in administrator mode and enters the command line carefully

dependent on the spooler of sc config = RPCSS
(Note the space after the = not before)

5 run msconfig.exe on the tab general, click on "selective startup", uncheck "Load Startup items", then on the services tab, hide all microsoft services and unselect all items [remember then to revive and return to a normal startup!]

6. restart the PC

7 disable Firewall [remember to activate later]

8. start Internet Explorer (I had previously used Chrome)

9 download AIO software from the HP Web site

10. run and connect to the printer when you are asked (make a note of the IP address of the printer)

11. the network printer was not found immediately, to do this, click Advanced and enter the IP address of the printer

12 success - the printer was eventually detected and installed correctly.

Tags: HP Printers

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