printer is offline but but does not print completely baffled!

Completely stumped with this. I have a brother MFP990 all in a station. It is connected wireless to my network. I have a laptop computer connected wireless network and it prints fine. My desktop computer, but does not print even if it seems to recognize that it is there. The printer is communicating with my computer and let me know the ink level is low. My scanner works perfectly and scans the computer, no problem. But whenever I try to print, the computer tells me that the printer is offline. I tried to disable Norton firewall, no difference. I tried to uninstall the software, and oddly enough, during the uninstall process, an exceptional print request was printed! When I reinstalled, same problem. Any ideas?

Hi, Frank,.

Open the event viewer > application log

After return that error messages/event ID is related to the question of the printer

Start > right click on computer

Select manage

Select event viewer > application log

In the meantime, try the following:

Start > type Services.msc
 
Press enter
Scroll down to print spooler
Right-click on the spooler > select Properties
Make sure that the Startup Type is set to automatic
Under the service stop status
Wait for Windows to stop the printer
 
Control Panel > open the printer folder
Right click on the printer icon > select Open
Do you see the documents listed in the queue for printing?
Click file > cancel all Documents
 
Start > right click on computer > select Manage
Click on continue on window UAC (Vista, Windows 7)
Select Device Manager
 
Click on the + sign next to Ieeee... compatible printer
Right-click on the printer driver and select uninstall
Click on the + sign next to the imaging device (s)
Right-click on the printer driver and select uninstall
Click on the + sign next to printers
Right-click on the printer driver and select uninstall
Click on the + sign next to Bus USB controllers
Right-click on the printer driver and select uninstall
 
While the printer is turned on, unplug the cable from the rear
Unplug the cable from the wall outlet
 
Wait 5 minutes
 
Plug the cable into the wall jack, and then the back of the printer
Restart the computer

Go back, and then restart the print spooler
 
Go to the manufacturer's website and search for updated drivers

Tags: Windows

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