Printer jam error message

Original title: printer error message

My printer has a paper jam message but printer reports ready state. Cannot delete the Help message paper jam?

Hello

1. could you give me the exact error message?
2. What is the brand and model of the printer number?
3. have you made changes on the computer recently?
 
Since it is a hardware problem, I ask you to contact the manufacturer of the printer to support.
If you are using an HP printer you can see the article below:
http://h10025.www1.HP.com/ewfrf/wc/document?DocName=bpu70173&LC=en&cc=us&DLC=en&product=59453

I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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Tags: Windows

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