Printer jam HP Photosmart 5520 cleared but printer refused to print.

I had a printer jam and allowed as usual. The offending page has been removed and it is together, with no part of it remains in the printer. But the window statement printer keeps saying there is a paper jam and tells me to delete it, and then click OK, and that he refuses to print. I tried to go through the process of 'unlock' again, several times. I have re-charge several times the paper in the tray. I turned off the printer and the computer. I removed the print request in the queue on the computer. I repeated all these actions.  Nothing has made any difference. My operating system is Windows 8:1. Can anyone help please?


DaCu salvation,

Thank you for answering my questions and have tried the solutions proposed.

This really sounds like a disputed associated hardware, the fact that you have gone through the paper jam guide, and that the printer is unable to make copies. With the printer is in warranty, I would certainly recommend to you please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

Best regards!

Tags: HP Printers

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