Printer jam HP Photosmart 5520 cleared but printer refused to print.
I had a printer jam and allowed as usual. The offending page has been removed and it is together, with no part of it remains in the printer. But the window statement printer keeps saying there is a paper jam and tells me to delete it, and then click OK, and that he refuses to print. I tried to go through the process of 'unlock' again, several times. I have re-charge several times the paper in the tray. I turned off the printer and the computer. I removed the print request in the queue on the computer. I repeated all these actions. Nothing has made any difference. My operating system is Windows 8:1. Can anyone help please?
Thank you for answering my questions and have tried the solutions proposed.
This really sounds like a disputed associated hardware, the fact that you have gone through the paper jam guide, and that the printer is unable to make copies. With the printer is in warranty, I would certainly recommend to you please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.
Tags: HP Printers
Very recently, I bought a Hp Photosmart 5520 and I found that sometimes the bottom of a page is cut off when printing double-sided. I looked in this forum and found that this problem is hardware related and can not be solved, but there are solutions. I did a few tests with my current setup and I want to share my discoveries, here for other users waiting for HP to add a FAQ for the photosmart 5520 entry. (but also for the 6520 and 7520, probably)
The problem is clearly stated in a few messages, dating from September 2013 and Nov 2013, although it is not very easy to find
Basically, the margin of the low printable area is 3mm side simple impression, while it is 15mm (at least!) for the first page, double-sided printing. This is due to the fact that the printer must keep the paper in the output roll after that that he finished printing the first page. It is therefore IMPOSSIBLE to duplex - print a document with text or graphics that extends beyond the margin of the lower 15 mm, unless the page size is reduced so that the effective bottom margin is 15 mm. On the other hand, if the document does not contain text or graphics beyond bottom margin of 15 mm it CAN be printed double-sided without reduction.
IMHO, the problem is that the default behavior of the firmware of the printer, the drivers of operating system and/or applications do not always properly address this limitation leading to surprising or unsatisfactory results.
To better understand the limits and behavior of the printer, I have carried out tests under the following conditions:
(1) copy 2-sided vs 1-side in the printer display
(2) Windows 7 applications: Word2010, Foxit PDF reader, Acrobat PDF reader
(3) 4.3 android: Cloud Print and HP ePrint apps
The firmware in the printer is MGP5CN1351AR (Sep 12, 2013)
The windows version of printer drivers is 28.8 (October 30, 2012)
For tests 2 and 3, I have prepared a document word of 2 pages with headers and footers located exactly at 15 mm of margin top and bottom of the page and I have produced a PDF with CutePDF (unfortunately this forum does not allow attachments, otherwise I would have attached it).
The results were as follows
(1) in 2-sided copy the last 15 mm on part and on the other copy of the output are empty, even if the text of the content entry page, while, in 1-sided copy only the last 3 mm are empty (resizing is turned off, of course)
(2) double-sided printed of Word2010 gives a duplexer not resized when the printing preferences, advanced options, "Arrangement" is disabled. If it is set on, the output is reduced. Print PDF files is tricky: there are several different options in Foxit PDF and acrobat PDF. Auto-Centre and adjustment - on the page to print double-sided, but do not keep the right size in Foxit PDF reader; If preserve layout is off a significant part of the bottom of the page is not printed, apparently due to the fact that the margins are not properly managed by foxit PDF. Acrobat PDF instead, leave a good impression both sides preserve the page layout and scaling are disabled (obviously up to 15 mm).
(3) android Cloud Print prints the word and pdf files WITHOUT a provision to 'preserve', this is why some clipping may occur; HP ePrint prints two word files and pdf reduced in size, as if "preserve layout" option has been set.
In summary, I'll leave the "preserve layout" options always on in windows and I'll take a cut on the side of double-sided printing and I use hp eprint instead of cloudprint. If the correct size is important to a PDF file, it is best to experiment with Acrobat PDF (even if it is not a light program). iI would be expected at HP improved the behavior of the windows printer drivers to print a PDF file.
I hope that this post may be useful to other people.
You are right, that the effective page size is reduced because of the extra margins required to manage the document in automatic duplex mode. From the rear is donated in the printer from the bottom and bottom printed in the top margin is also higher top for the back to the front.
The checkbox 'Keep the page layout' is important for results appropriate, although it will reduce the effective print size.
I've seen reports before of Foxit PDF printing problems, I avoid and use Adobe Reader.
I just bought a HP all in one Photosmart 5520. It works fine as a printer, but when I scan or copy I get a 'white' scan / paper in white. And Yes, the text on the paper was facing the Analyzer anyone know whatcould wrong?
Thanks for the reply AndersRH.
Sorry to hear about the issue. Because it seems to be a hardware malfunction, I suggest you call the Tech Support of HP. They may be able to give two options for replacement or trade in options.
If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.
my printer has a paper jam which I cleared, but it still says paper jam and print
Visit your site to the printer unknown, as his that support responsible cause, not win or MS
I have a new HP Photosmart 5520 printer all-in-one. Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version. This cartridge has been barely used. Now, I just can't get anything to print in black. It will print in color, but not black. I tried to turn off the printer. I put the cartridge in my printer and it worked fine. What should I do?
my printer hp 5520 will not print black
The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520. Especially make sure to check the events as on the Six Solution.
Suddenly is no longer able to scan or print on HP Photosmart 5520. With the scan function I use scanning to e-mail, but, after long 'Preparation scanning' on the screen of the printer, the error message "temporarily unavailable. "Please try again later". With the impression that I use Google Cloud Print (from an Acer Chromebook) and all that happens is that the demand to print everything ends up in a queue of print jobs. No error message appears on the printer screen. The copy function works fine. Wireless network printing results are very good. The printer worked fine for over a year. Can anyone help? Thanks in advance.
Thanks a lot for taking the time to answer.
It's all very mysterious, but it seems to have corrected itself. Finally, the 'out of paper' error message appeared yesterday (there were many), I pushed in the paper and things started to print again. I was also able to rescan. Not sure if she was no longer a problem of Google or what but we are in service again.
Thank you very much!
I recently set up my HP Photosmart 5520, including with web connected HP services. My laptop immediately after the passage of the printer, I am able to print correctly. However, after some time, the connection between the printer and the laptop is lost and when I try to print, I get an error message:
However, if I send a mail with an attachment to the printer the printer still prints the document. This suggests that it is connected to the internet, but anyway not via WiFi for my laptop. Any suggestions would be welcome.
Thanks for posting in the Forum from HP Support.
I understand that you are experiencing connectivity problems when you use your HP Photosmart e-all-in-one 5520, printer in combination with your Windows laptop. I want to help you with this.
The first thing I recommend you try running HP and Scan Doctor for Windows printing. Click here to install. Ideally, this utility automatically detect and correct problems with the configuration of your software.
If this basic approach is short, I recommend that you click here to access a HP article that provides more details and more intense network troubleshooting steps. In particular, you may find that Solutions 2 and 3 are useful for strengthening your wireless connection.
Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.
Thanks again for your post and have a great day!
Yesterday, my printer decided that he would simply print blank pages with a black line in the middle. I did a test print via the configuration menu and it prints fine. My wife can print wireless. And until yesterday I had no problem.
On and off, but today, I have the same problem. Help?
Welcome to the Forums of HP Support!
I see you are having problems printing from your Mac to your printer HP Photosmart 5520, but your wife is able to print correctly. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
Looks like there is something wrong with the print on your Mac driver. To resolve this problem, we will need refresh your printing system and re - add the printer driver.
Reset the printing system:
To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system" because the steps are the same for Mac OS X 10.10. This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Photosmart back in right now.
Once the reset is complete, proceed to the next step.
Check and repair your Mac disk permissions:
- Open Macintosh HD and go to Applications
- Go to the Utilities folder
- Open disk utility
- Select the hard disk volume, you use (usually on the left)
- Select verify disk permissions
- Once this process is complete, select repair disk permissions
1. click on the menu of Apple , then Preferences System.
2. click on print and scan and then check if the name of your printer appears in the printer list.
3. click on the name of your printer, click the sign minus (), then remove the printer.
4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.
5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the driver of the HP Photosmart camera is selected.
6. click Add to add the printer to the list. Do not add the AirPrint driver.
Once your printer is properly added to, please try printing again to verify that the problem is now resolved.
Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!
HP Photosmart 5520 All in One printer & HP Pavilion dm1 Notebook PC
I put a document on the glass of the printer to make a copy. The command is recognized, but cancelled immediately. The first two attempts were given a bit of text/photo about 1 centimeter.
I used the doctor scanning HP and installed my printer again, but that has not helped.
Given that the problem occurs when you run a copy, I hope that the problem is the printer hardware not the software on the computer.
You have the printer connected directly to a wall outlet or is this a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.
In this document, you will see,
QUESTION:Questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector
When I turn on the printer, it always now display "printer cartridges missing or not detected. I tried to remove the cartridges and cleaned the contact. But it still shows unable to detect. I have powered off and on again but the problem persists. Help, please
Hello and welcome to the community of HP @rhmmak,
I understand that you get an error message "Printer cartridge" missing or undetected on your HP Photosmart 5520. I'll be happy to help you.
Below, I've posted a link to a document that offers solutions of troubleshooting on this issue. Please try all the steps in order and get back to me with the results.
If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.
I hope this helps and have a nice day.
I just installed all new cartridges (they are real HP). But it does not print black.
I went so all the help which is suggersted in the forum. But, no luck.
I think that the print head is probably bad. I spent about $70.00 for four cartridge 564XL.
I'm too lazy on the purchase of a new black cartridge.
Also, when I try to scan the alignment page, it says not found alignment page.
It's more than 3-4 years. So, I probably need to buy a new. HP maintenance tool detects any problems.
I just wish I have not wasted $70.00 for the cartridges. A new HP printr costs less than...
The message here is a troubleshooting document links for the Photosmart 5520. If steps it do not solve the problem, Please contact the HP Support, even if the printer is no longer under warranty. If the above does not give satisfactory results so please post back here after contact you HP.
From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear, use them to contact HP.
My printer does not print in black. I followed all the instructions to fix it. I can't go down loard that assistance because it is a Vista. I get to the secure page and he asked my name and my password. I am the administrator, but it does not accept my names or passwords and blocking me. What name and password it seeks?
Welcome to the Forums of HP Support!
I see that you get a secure page and that you are unable to print black on your HP Photosmart 5520 e-all-in-one printer. I'd be happy to help you with this.
I like that you get the login screen for the Built-in Web server for the printer. Is this correct? This seems to indicate that someone has put a username and password on the printer, for security reasons. If you don't know what are the connection information, the only way to remove this is to do a factory reset on the device. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.
That being said, I would like to start here. Please, try the steps in this guide, the printer prints blank Page or fact not printing black or color ink for HP Photosmart 5520 and Deskjet Ink Advantage 5520 series e-all-in-one printer.
NOTE: This problem may be caused by problems with the ink cartridge print head or with the printer ink system.
If you have completed all the above steps and your product still has a problem, the printer service.
Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to choose your
Step 4. Scroll down and click on: contact HP options - click Get phone
File number and phone number are displayed.
I hope this helps. Good luck!
I have a HP Photosmart 5520 that worked reliably until recent days. I can print is no longer my OS x, using print wifi or iPad, using Airprint.
router - apple airport extreme ac
MacBook pro connected by ethernet to the router cable
iPad wifi connected to the same router
HP Photosmart 5520 connected wireless to the same router.
1. the 5520 has an IP (10.0.1.13) and can address the internet
2. the router reports the 5520 is connected.
3. the Macbook can see the scanner of the printer (such as a scanner of Hello) but not the printer.
4. safari on the macbook can connect to the web server integrated with 10.0.1.13
5. the ipad can't see the printer via Airprint
I unplugged and reset the printer, put off the iPad and the MacBook, nothing helps.
How can I restore WiFi printing and Airprint?
Have you tried printing via a USB connection to the Mac? Because the printer will print the iPad with a direct wireless connection, there may be a hardware problem.
At the moment, contact HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 for all other regions, click here.
I just replaced the cartridges for my PHOTOSMART 5520.
After that, color printing has no black color.
All HP cartridges are not new.
It's very frustrating.
for some unknown reason, this problem is gone when I tried printing 2 weeks later.
I'm in the United States.
I replaced the 4 cartridges again purchased at HP online.
After that, the black will not print if I choose to print in color.
But if I print in "black and white only", black is in fact works very well.
I tried everything suggested in the web forum such as cleaning, alignment, prower AC cycle,... etc. He has not fixed the problem.
I stop using the printer for 2 weeks. But yesterday, I try agin, then the problem is gone.
I don't know what to say. Thanks to HP for assistance.
Overall, the servie is nice - just called him several times.
I have problems printing as well a mirror image. I have a "HP Photosmart 5520'. I read somewhere that this machine has the capabilities but I can't! Help, please!
No, it doesn't have this facility. Please, try the following options:
- Use a computer program available, like paint or photoshop. These programs allow you to turn and rotate your image to create the image backwards (mirror).
- Go to the site to Create Mirror Images . This site is free and takes about 60 seconds to do, no download is necessary either.
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