Printer not print and the message is "open door ink cartridge access door", but that door is closed!

It's a HP 8500 OfficeJet - wireless

This all started when he got a paper jam.  Sheet of paper has been authorized and has not worked since.
Now it is frozen and printer does not work.

Hello

1. what operating system is installed on the computer?

I suggest you follow the steps in this article.

HP Officejet Pro 8500 first (A909n) and 8500 Wireless (A909g) all-in - One Series - 'Transport Jam' Message is displayed on the control screen : http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01618201&lang=en&cc=us&taskId=101&contentType=SupportFAQ&prodSeriesId=3752454&prodTypeId=18972

I hope this helps.

Tags: Windows

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